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Policies
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FAQ
Policies
Help centre
Frequently asked questions
Can't find your answer? Ask our assistant in the corner, any time.
Credit Purchase
What credit packages are available for students? What are the prices and bonus credit rules?
How long are credits valid? Do they expire automatically? Can I renew expired credits?
Can I refund, cancel or exchange credit packages after purchase?
Credit Usage & Booking Rules
When do new booking dates open?
What are the credit deduction rules for different time slots?
Can I book across time bands?
Can I cancel my booking? Will I get my credits back?
Facilities & Safety
What equipment does the studio have?
Do I need to sign a waiver before booking?
Can I bring a child under 18?
Weather & emergencies
What happens in severe weather?
What should I do in an emergency?
Giving Credits
Can I give my credits to friends? What are the restrictions?
Referral Codes
What do students get by using an ambassador referral code?
Can I change my linked referral code?
Member Gets Member
How does Member Gets Member work?
Do I get a reward if my friend only signs up?
When does my friend enter my code?
Where do reward credits appear and how are they used?
When do reward credits expire?
Can reward credits be refunded or exchanged for cash?
Can a member referral reward and a Teacher Ambassador referral apply to the same order?
Where can I see my referral rewards and share my code?